Introduction

Welcome to TownSol, an online platform dedicated to fostering socio-economic growth through community engagement and the promotion of local culture. Your access to and use of our services and content are governed by these detailed and comprehensive Terms of Use.

This Indenture of Website Disclaimer along with the terms of use, Privacy Policy and altogether constitute a contract between you and us. The information contained in this website is in good faith and for general information purpose only. The information is provided by this website and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, opinions, views, photographs, or related graphics contained on the website for any purpose. Any action you take upon the information you find on this website, shall be strictly your own risk. We shall not be liable for any loss/ damage in connection with our website. Changes / improvements are periodically made to the sites/services and to the information therein.

We have made every effort to keep the website up and running smoothly. However, we take no responsibility for, and will not liable for, the website being temporarily unavailable due to technical issues beyond our control.

We affirm reasonable duty of care with respect to the contents of “the Site”, data security, data policy, support services, software support, technological support provided or to be provided by us. However, under no circumstances shall we have any liability for any loss or damage caused to user or visitor subsequent to use of the site in any manner.

We do not endorse, warrant, guarantee or assume responsibility for any accuracy or reliability of information offered by linked sites or any website or information linked in any banner or other advertising.

Acceptance of Terms

By accessing or using TownSol, you explicitly agree to be bound by these Terms of Use, which have been carefully crafted to provide a clear understanding of your rights and responsibilities. If you do not agree with any part of these terms, please refrain from using our services.

Terms of Use

Please read these Terms of Use carefully before using the Townsolutions website and its related services (collectively referred to as the “Platform”). These Terms of Use (“Terms”) govern your use of our website and platform, made available by Townsol WebNet Pvt. Ltd.  (“We,” “us,” and “our”), registered address at Flat No. 102, Building NO-C-1, S NO. 101, Mahadkar Residency PUNE CITY (CB) 411038. The terms “you” and “your” refer to the user of the Platform. This electronic record is prepared in accordance with the Information Technology Act, 2000, and any applicable rules, regulations, and amendments, as well as the new Digital Personal Data Protection Bill, 2022. This electronic record is generated by a computer system and does not require any physical or digital signatures.

By clicking on the “I ACCEPT” notification, we assume that you have been acquainted with the terms and conditions and are in agreement with such terms. The Platform provides access to the Platform solely on the terms and conditions set forth in this agreement, including our privacy policy found on the Platform. By clicking on the “I ACCEPT” button and using the website and platform, you hereby:

Accept this agreement and agree that you are legally bound by its terms.

Agree that you will only access the website and platform if you are 18 years old.

Access to this platform is expressly limited to individuals aged 18 and above. Users under the age of 18 must obtain verifiable consent from their parents or legal guardians to utilize this platform. We assume compliance with this rule upon your use of the platform.

Agree that you will comply with and be bound by this agreement as it appears on the website and platform each time you access and use the website or platform.

Represent, warrant, and covenant that:

a. You are of legal age to enter into a binding agreement; and

b. If you are a corporation, governmental organization, or other legal entity, you have the right, power, and authorization to enter into this agreement on behalf of your corporation, governmental organization, or other legal entity.

If you do not agree to the terms of this agreement, we do not and will not license the platform to you or provide you with access to the Platform, and you must not use the platform or website.

We shall publish images, various information, reviews, opinions, and information about potential solutions to the social problems [“said content”] in relevant areas time to time. We also have a right to remove/delete/modify/amend the said content at any time according the changes without informing the users of this website. We do not have any obligation towards any user/stakeholder or any third person in the decisions regarding selection of a particular stakeholder’s solution for any social problems, execution of any project regarding any social problem and timelines about it. Town Sol. have complete right to select any particular stakeholder’s solutions for any particular social problem displayed on the website in a timely manner.

User Responsibilities

As a user of TownSol, you are expected to adhere to the following responsibilities:

1. Engage in Respectful and Constructive Dialogue: When participating in discussions and interactions on our platform, it is crucial to maintain a respectful and constructive tone. We encourage open dialogue, but it should be conducted in a manner that promotes a positive 2022.

2. Provide Accurate and Truthful Information: Honesty and accuracy are fundamental principles of our community. Users are expected to provide truthful and reliable information, especially when sharing personal experiences or data.

3. Respect Intellectual Property Rights: TownSol respects the intellectual property rights of others, and we expect our users to do the same. Unauthorized use or distribution of copyrighted materials is prohibited.

Prohibited Activities

To ensure a safe and respectful environment for all users, certain activities are strictly prohibited on TownSol:

1. Hate Speech, Harassment, or Discriminatory Behavior: TownSol does not tolerate hate speech, harassment, or discriminatory behavior of any kind. We are committed to maintaining a platform free from discrimination or harmful content.

2. Spamming or Disruptive Communications: Engaging in spamming or any form of disruptive communication that hinders the positive user experience is not allowed.

3. Illegal Activities or Content Sharing: Any engagement in illegal activities or sharing of illegal content is strictly prohibited.

User Responsibility

1. Provide Accurate and Updated Information during Registration: When signing up, it is crucial to furnish truthful and current details. This helps in creating a reliable network and facilitates effective communication among users.

2. Accept Liability for Platform Usage: By utilizing the platform’s services, users acknowledge their responsibility for their actions. This involves maintaining respectful conduct, adhering to the platform’s guidelines, and being accountable for any content shared or interactions initiated.

Eligibility:

The services of the Platform are available only to persons who are competent to enter into a legally binding contract under the Indian Contract Act, 1872. Persons who are incompetent to enter into a contract under the Indian Contract Act, 1872 are not eligible for the services provided by this Platform and shall not register as a user on this Platform.

Our Services:

We are committed to offering our Services globally. These Services encompass all the features, applications, technologies, and software available on the Townsolution platform, catering to your needs irrespective of your location worldwide. Our platform serves as a conduit for various requirements, such as establishing businesses, seeking investors, connecting entrepreneurs, and sourcing talent internationally. Additionally, we actively engage with individuals to gather suggestions and visions for the future of their towns. By collecting and considering these suggestions, Townsolution collaborates with communities, local authorities, and businesses to actualize these visions, transforming aspirations into tangible developments. Townsolution facilitates the connection between you and the necessary workforce or resources, regardless of geographical barriers. We act as a bridge, connecting individuals and businesses across the globe, fostering collaborations, and facilitating cross-border opportunities for expansion and growth while actively involving the community in shaping their towns for the future.

Intellectual Property Rights:

All material on this website including images, logos, any information regarding our Projects, designs, illustrations, reviews, audio clips, and video clips, Content are protected by copyrights, trademarks, and other intellectual property rights. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of us, modification of the materials, use of the materials on any other web site or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. It is expressly clarified that we will retain ownership and shall solely be responsible for any content that we provide or upload on this website.

Limited Warranty:

We do not guarantee that the Website’s features, functions, or content are secure, accurate, free of errors, or free of defects. We will not be responsible for functional failures of the Website, errors, malfunctions, site crashes, loss of data, or other events that occur after your use of our website. We disclaim all responsibility for the risk, damage to your computer system, inaccuracy of content, or other events associated with the use of our website. You agree to use this Website at your sole risk and discretion, and you assume all responsibility for your use. If you are uncertain about the risks associated with using this Website, we encourage you to stop using this Website. We do not warrant or make any representations regarding the use or the results of the use of the services or materials on this site, app, or on third-party websites in terms of their correctness, accuracy, timeliness, reliability, or otherwise.

Indemnification:

You agree to indemnify, defend and hold harmless Town Sol, its affiliates, partners, successors, transferees, assignees and licensees and their respective parent and subsidiary companies, agents, associates, officers, directors, shareholders and employees from and against all the claims, clauses of action, damages, liabilities, cost and expenses arising out of or related to your use of the Services, your violation of these Terms of Use, or your conduct in connection with the Services.

Essentially, you are assuring that if anything goes wrong due to your actions while using their services, you will cover the costs and handle any legal matters that may arise.

Account Suspension/Termination:

We may suspend your user account or temporarily disable access to the whole or part of the use of the website in the event of any breach of any Terms mentioned on this website or any suspected illegal activity or request by government authorities. In addition, we reserve the right to terminate your user account and deny the services upon reasonable belief that the user has violated the ‘Terms of Service” or in case of unexpected technical issues. Users have the right to terminate their user account if we breach any of our obligations mentioned in these ‘Terms of Services”.

Accuracy of Information:

All content uploaded to this website must be original and not infringe upon the intellectual property rights of others. Users are expressly prohibited from submitting content that is not their own or for which they do not possess the necessary rights and permissions.

The information provided on this website is for general informational purposes only. While we strive to provide accurate and up-to-date information, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is strictly at your own risk.

Verification Process:

Email/Mobile OTP Verification: Users are required to undergo email/mobile OTP (One-Time Password) verification during registration or certain activities. This process ensures that the email/phone number provided is valid and helps authenticate user identities, adding an extra layer of security.

Location Access: Access to location information may be requested as part of the verification process. This helps verify the user’s location, ensuring transparency and credibility in cases where geographical authenticity is essential for the services provided or transactions conducted.

Professional Verification: For certain services or interactions that involve professional expertise or qualifications, users may be prompted to undergo professional verification. This step ensures that individuals offering specialized services possess the necessary credentials, enhancing the credibility and reliability of the platform.

The verification process also accommodates alternative forms of identification for user validation. Alongside mobile OTP, users have the option to utilize Aadhar Card and Digilocker as valid means for verification purposes. Aadhar Card, a government-issued unique identification document, and Digilocker, a digital platform for storing official documents, serve as additional verification options for users within India.

It is imperative to mention that while the verification processes involving email/mobile OTP, location access, and professional verification tailored for users within India.

External Links:

This website may contain links to external websites that are not provided or maintained by us. We do not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Liability Clause:

The usage of our platform carries inherent risks, and users engage with Townsolution’s services understanding and accepting these risks. Townsolution, as the platform provider, does not bear liability for any potential damages, losses, or issues arising from user interactions or activities conducted on the platform. Users are encouraged to exercise caution, conduct due diligence, and take responsibility for their actions while using the platform.

Vision of Townsolution:

At Townsolution, our vision revolves around fostering district improvements through a transparent process. This involves the fair selection of innovative ideas aimed at enhancing various aspects of the community. Additionally, we are committed to facilitating sports-related activities within districts, providing a platform that enables the realization of such initiatives. Our goal is to create an environment where fairness, innovation, and community betterment intersect, supported by legally sound frameworks and documentation.

Changes to Terms:

Townsolution reserves the right to revise, modify, or update the terms and conditions governing the platform’s usage without prior notice. Users are advised to regularly review these terms to stay informed about any alterations. Continued use of the platform following changes to the terms signifies users’ acceptance of the updated terms. This approach allows us to adapt to evolving needs, ensure compliance with legal standards, and enhance the platform’s functionality while keeping users informed about any adjustments made.

Availability of Services:

The services described on this website are subject to availability. We reserve the right to discontinue any service at any time.

Disclaimer:

The user acknowledges and agrees that any information, ideas, or content shared on the website, as well as any data shared with third parties, is done at their own risk. Townsolution shall not be held responsible for any loss, damage, or liability arising from such sharing of information or data.

Governing Law and Dispute Resolution:

This Agreement shall be governed and construed in accordance with the laws of ___________. All disputes, differences, claims, and demands arising under this Agreement shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India. The place of arbitration will be resolved in a court of competent jurisdiction in ___________________________. Each party shall bear its own costs of arbitration, and the decision shall be binding on both parties.

Severability:

These Terms of Use (“Terms”) are an agreement between you and Townsolutions. If any clause within these Terms of Use found to be illegal or unenforceable, under applicable mandatory law, the unenforceable part of the clause shall be severed from these Terms of Use, and the remainder of the Terms of Use will be given full force and effect. Our rights will not be waived unless expressly agreed to by us in writing. You may not assign or transfer your rights and obligations under these Terms without our express written consent. We may assign its rights and obligations under these Terms to its corporate parent, its subsidiaries, or to any company under common control with us. Additionally, we may assign its rights and obligations under these Terms to a third party in connection with a merger, acquisition, sale of assets, or by operation of law.

Force Majeure:

If, at any time during the term of the service, the performance in whole or in part of any obligation under it shall be prevented or delayed because of war, civil commotion, sabotage, fire, flood, epidemic, strikes, etc., then the visitors shall not have any claim for damages against us.

Privacy Policy

At Townsolutions, we take your privacy seriously and are committed to protecting your personal information.

This privacy policy explains:

1. What Information Do We Collect?

Townsolution may gather diverse forms of personal data necessary to deliver our services effectively. These include:

• Contact Information: This encompasses details such as names, addresses, email addresses, and phone numbers. This information enables seamless communication and facilitates user identification within the platform.
• Contract and Payment Data: Information related to projects, services, or transactions falls under this category. It involves project specifics, payment details, and any contractual agreements necessary for service provision or financial transactions.
• Usage Data: This category covers information regarding how users interact with our platform. It includes website usage patterns, login times, feature utilization, and other behavioural data crucial for enhancing user experience and platform functionality.
• Meta and Communication Data: This type involves broader technical information such as device details, IP addresses, browser type, and other metadata. These details aid in troubleshooting technical issues, ensuring platform security, and improving overall service delivery.

We primarily collect this data directly from users during the on boarding process or subsequent interactions within the platform. This transparent data collection process is essential for delivering personalized services, enhancing user experiences, and maintaining the platform’s functionality. Townsolution prioritizes the security and responsible handling of all collected data in compliance with applicable privacy laws and regulations.

2. Purpose of Data Collection:

We collect and process user data for several explicit purposes:

• Providing Services and Resources: To deliver and manage the services offered on the platform efficiently.
• Enhancing User Experience: Utilizing data insights to tailor user experiences, improve usability, and personalize services.
• Research and Development: Analysing collected data to innovate, improve existing features, and develop new functionalities.
• Fraud Prevention and Compliance: Employing data to prevent fraudulent activities and ensure compliance with legal obligations and industry standards.
• Communication: We use collected information to facilitate communication with users, such as providing updates, responding to inquiries, and sending important notifications.

3. Data Collection Process:

• Utilization of Amazon Web Services (AWS): Townsolutions’ data collection process aligns with the practices and policies set forth by Amazon Web Services (AWS). For a comprehensive understanding of how data is managed and handled, we provide a link to AWS’s privacy policy. Interested individuals can access this policy through the link provided by us, gaining insight into AWS’s data handling methodologies.
• Multinational Data Sharing: As a multinational user, Townsolutions may engage in data sharing with third parties. However, this process occurs only upon receiving explicit consent from users.

• User Rights

1. Users have a set of rights regarding their personal data, including:

• Access: Users can request access to their personal data held by TownSol.

• Correction: If any data is inaccurate or incomplete, users can request corrections.

• Deletion: Users have the right to request the deletion of their personal data, subject to legal requirements and retention policies.

5. Our Right:

• Non-Liability in Payment-Related Matters: We explicitly emphasize that Townsolutions functions solely as a platform dedicated to community collaboration and progress. Any engagements involving monetary transactions conducted through the platform transparently disclosed without Townsolutions assuming any liability. We explicitly state that Townsolutions does not bear responsibility for financial transactions, contractual agreements, or outcomes related to monetary activities conducted on the platform.
• Voluntary Nature of Suggestions: All suggestions provided within our platform are voluntary contributions made by users. While we encourage innovative ideas and suggestions for improvements, Townsolutions does not guarantee the implementation of these suggestions. The decision to adopt or act upon any suggestion remains at the sole discretion of Townsolutions, and we do not assume liability for the utilization or non-utilization of user-provided suggestions.
• Discretion in Award Granting: Any awards or recognitions offered by Townsolutions are solely at our discretion. Whether conducting competitions, voting, or recognizing achievements, the decision to confer awards rests entirely with Townsolutions. We reserve the right to determine the criteria, frequency, and recipients of any awards without external obligations or guarantees.
• Confidentiality of Voting Results: While disclosing voting outcomes to users, Townsolutions conducts internal voting processes. The results declared by Townsolutions and shared transparently with the concerned parties. However, the voting processes and the declaration of results remain within the purview of Townsolutions internal operations and are not subject to external interference.
• Contact Information:

For any inquiries or concerns about data or this policy, users can contact us at _____Support@townsol.com.

• Policy Updates:

This policy may undergo updates to align with legal or business requirements. The latest version is accessible on our website, and users are encouraged to review it periodically for any changes.

Disclaimer

General Disclaimer

It is essential to understand that TownSol cannot guarantee the absolute accuracy or reliability of all information provided on the platform. We are not responsible for any errors or omissions that may occur.

External Links

TownSol may contain links to third-party websites for the convenience of our users. Please note that the presence of these links does not constitute an endorsement or guarantee of the content or services provided by these external websites.

No Endorsement

Mention of any service, product, or link on TownSol is for informational purposes only and should not be interpreted as an endorsement or recommendation by TownSol.

Advice Disclaimer

Information shared on TownSol, whether through user-generated content or any other means, is not a substitute for professional advice. Users should exercise their judgment and consider seeking professional advice when necessary.

Refunds and Cancellation Policy

Eligibility for Refunds

Refunds may be available for certain services provided by TownSol, subject to specific conditions and criteria as detailed in our Refunds and Cancellation Policy.

Contact Information

For inquiries and assistance regarding refunds and cancellations, please contact Support@townsol.com

Community Guidelines

Purpose

Our Community Guidelines are designed to establish a welcoming, respectful, and constructive environment on TownSol, where users can engage in meaningful discussions and interactions.

Behavior Standards

To maintain a positive community atmosphere, users are expected to:

1. Engage Respectfully and Constructively: Respectful and constructive dialogue is essential for fostering a healthy community. Disagreements and discussions should be conducted with civility and respect for differing opinions.

2. Avoid Harassment, Hate Speech, or Discriminatory Behavior: We strictly prohibit harassment, hate speech, or any form of discriminatory behavior on our platform.

Content Guidelines

All content shared on TownSol should adhere to the following guidelines:

1. Relevance to Socio-Economic Growth and Local Culture: Content should contribute to discussions related to socio-economic growth and the promotion of local culture.

2. Avoidance of Explicit, Offensive, or Illegal Material: Content that includes explicit, offensive, or illegal material is not permitted and may be subject to removal.

Enforcement Actions

To ensure adherence to our guidelines, TownSol reserves the incontestable right to take enforcement actions, including but not limited to:

– Removing content that violates these guidelines.

– Suspending or terminating accounts for serious or repeated violations.

Cookie Policy

Introduction

Cookies are small data files stored on your device, and TownSol employs them to enhance the user experience and analyze website performance. Our Cookie Policy provides a detailed overview of how cookies are used on our platform.

Types of Cookies Used

1. Session Cookies: These cookies are active for the duration of your visit and are essential for maintaining session information.

2. Persistent Cookies: Persistent cookies remain on your device for a predefined period, enabling the recognition of returning users and preferences.

3. Third-party Cookies: These cookies are utilized by our service providers for purposes such as analytics and advertising.

Purpose of Cookies

Cookies serve the following purposes on TownSol:

– Ensuring Website Functionality: Many cookies are essential for the proper functioning of the website, including authentication and session management.

– Improving User Experience and Site Performance: Cookies help enhance user experience by remembering preferences and optimizing site performance.

– Analytics: We use cookies to gather data on user interactions with our website, aiding in the improvement of our services and content.

User Control

Users have full control over cookies through their browser settings, enabling them to manage and customize their cookie preferences.

User-Generated Content Policy

Scope

This policy encompasses all user-generated content posted on TownSol.

Ownership and Rights

While users retain ownership of their content, they grant TownSol a license to use, reproduce, and display their content in connection with our service. This license is necessary to facilitate the sharing and interaction of user-generated content.

Responsibility

Users are solely responsible for the content they post on TownSol. It is their duty to ensure that their content complies with all applicable legal standards and does not infringe on the rights of others.

Removal and Moderation

TownSol retains the irrefutable right to moderate and remove any content that violates our terms, policies, or guidelines. This action is taken to maintain the integrity of our platform and ensure a positive user experience.

Data Retention Policy

Purpose of Data Retention

Data retention serves several essential purposes, including:

– Providing and Improving Services: Retained data is used to deliver our services efficiently and improve them over time.

– Legal Obligations: We retain data to comply with legal requirements, such as regulatory obligations and potential disputes.

– User Protection: Data retention assists in protecting the rights and safety of our users.

Types of Data Retained

Data retained by TownSol includes:

– Account information: Information provided during registration and profile setup.

– User activity and interaction data: Data related to user engagement with our platform.

Retention Period

The retention periods for data vary depending on the type of data and our legal obligations. We strive to retain data only for as long as necessary.

Data Deletion

Upon the end of the retention period or upon user request, data is either deleted or anonymized, in compliance with legal requirements.

Modification and Termination of Services Policy

Service Changes

TownSol retains the right to modify or discontinue any service, feature, or functionality at its sole discretion. These changes are made to adapt to evolving technology, user needs, or regulatory requirements.

User Notification

Significant changes or termination of services will be communicated to users in advance. We are committed to providing transparent information about such changes and their implications.

Effect on Users

In cases where services are modified or terminated, users will be informed about their rights and options, including data retrieval and refund policies where applicable. Our goal is to ensure a smooth transition and minimal disruption for users.

Contact and Feedback Policy

Contact Information

For inquiries, feedback, or assistance, users can reach out to us through the following channels:

Email: [insert email]

Phone: [insert phone number]

Feedback Process

Users are strongly encouraged to share their feedback and suggestions regarding our platform and services. We value user input and consider it essential for continuous improvement.

Response Handling

TownSol is committed to providing timely and constructive responses to user feedback and inquiries. We aim to address concerns, resolve issues, and maintain a high standard of customer service.